Customer Portal

Lift Company Customer Portal: A Dedicated Space for Your Clients

With Develift's customer portal for lift companies, your managing agents, landlords and asset managers can check the status of their lifts, completed maintenance, call-outs, quotes and invoices for themselves. You gain transparency and cut down on the enquiries that tie up your teams.

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Informed clients, not calls to handle

A managing agent wants to know whether yesterday's reported breakdown has been fixed. A landlord is looking for the date of the last maintenance visit. An asset manager asks for a copy of an invoice. Every request arrives by phone or email, interrupts your helpdesk and back office, and delays the handling of urgent jobs.

The Develift customer portal turns this around: the information is available before the question is even asked. Your clients have dedicated access to their own data and can track the status of their lifts independently. Your teams focus on the requests that genuinely need a human response, and your clients see for themselves the work carried out on their equipment.

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What a customer portal changes for your lift company

A well-populated customer portal improves both your internal organisation and how your clients perceive your service.

Fewer inbound enquiries

Recurring questions about job progress, visits or documents are answered in the customer portal, without tying up your switchboard.

Transparent customer relationships

Your clients can see the maintenance and call-outs carried out. The value of your contract becomes visible and verifiable.

Time given back to your teams

Your helpdesk and back office spend their time on high-value work rather than looking up and sending information.

Quotes and invoices on hand

Your clients find their quotes and invoices in one place, reducing chasers and requests for duplicate copies.

Stronger client retention

A client who tracks their lifts independently has concrete evidence to assess your service when the contract comes up for renewal.

A professional image

Offering a portal to managing agents and landlords sets you apart from competitors who still rely on scattered emails and phone calls.

A woman's hand pointing at charts on a laptop in front of a client

Key data on their lifts, all in one place

The customer portal gives each of your clients a clear view of their equipment and your work across their properties:

Asset status: the condition of every lift your company looks after.
Maintenance: the history of visits carried out under the contract.
Call-outs: tracking of breakdown repairs and works completed.
Quotes: current and past proposals.
Invoices: all billing documents.

Built into the Develift suite, the customer portal draws on the information entered in your business software. Your clients see up-to-date information without your teams having to re-enter or send it manually.

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Frequently asked questions about the customer portal

Who is the customer portal for?

The customer portal is designed for your lift company's clients: managing agents, social and private landlords, property asset managers and, more broadly, any client who entrusts you with the maintenance of their lifts. Each one can only access information relating to their own properties, so you can open the service up to your entire client base.

What information can my clients view?

Your clients can find the key data on their lifts: equipment status, maintenance history, call-out tracking, quotes and invoices. The aim is to answer the questions they most often put to your helpdesk or back office, so they get the information without having to contact you.

Does the portal really reduce inbound calls?

A large share of the enquiries a lift company receives concern factual information: visit dates, the status of a call-out, a copy of a document. When this is available on a self-service basis, these requests naturally decline. Your teams keep the conversations that require expertise or a decision, and have more capacity to deal with emergencies.

Do I need to use other Develift solutions?

The customer portal is part of the Develift suite and draws on data from your business software. It delivers the most value when maintenance, call-out and billing information is centralised. If you use a different software environment, we will review your situation with you to determine the best way to offer a customer portal to your clients.

How does implementation work?

Rollout begins with a discussion about your organisation, your client base and the information you want to share. Develift, which also provides IT consultancy to lift companies, then helps you configure the customer portal and prepare its launch to your managing agents, landlords and asset managers. The timeline is agreed together to suit your constraints.

Is the solution suitable for a small or mid-sized lift company?

Yes. Develift designs software exclusively for lift companies, whatever their size. For an SME, the customer portal is a way to offer a level of service comparable to the major players without expanding the helpdesk team. Get in touch to assess how well the solution fits the size of your portfolio and your organisation.

Give your clients direct access to their lift data

Tell us about your organisation and what you need. We'll show you how the Develift customer portal can lighten the load on your teams and build trust with your managing agents, landlords and asset managers.

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